Orders

Chez Gagné's timely processing of orders is continuing as normal. We ship orders same or next business day. However, once packages are shipped from our North Hollywood, CA warehouse, they may temporarily require more time to be delivered due to limited transportation availability and increased volume with USPS and our other shipping carriers as a result of the holiday season.

Valentine's Day

Order by February 5th for Standard Delivery

Order by February 9th for Priority Delivery

SPEND	SHIPPING COST	Transit Time*
Free Shipping Over $100!	FREE	3-6 business days
$76-$99	$8.95	3-6 business days
$51-$75	$7.95	3-6 business days
$26-$50	$6.95	3-6 business days
$7-$25	$5.95	3-6 business days
<$6.95 (single card)	$1.00	3-6 business days
International Shipping	$20 flat fee	4-12 business days
Domestic Priority Shipping	$20	2-3 business days

*This timeline is an estimate only and not guaranteed. On rare occasion, orders will ship or be delivered outside this timeframe.

All U.S. orders are shipped via USPS or UPS Ground at Chez Gagné's discretion. Chez Gagné is not responsible for package deliveries affected by an invalid or old address provided by the customer, natural occurrences, air and ground transportation delays or strikes, customs, or transfers from our U.S. carrier to the local carrier in the destination country.

 

Order Status

You will receive a shipping confirmation email with a tracking number once your order ships. The tracking number for orders within the U.S. will include an estimated delivery day. 

If you're missing items or shipments or if you have any concerns about the products you received, contact us within 7 days of the delivery date. Please make certain to ship to a secure location as we will not process refunds or re-ship orders once the tracking shows delivery confirmation.

 

International Orders

All international packages are shipped via UPS Ground or USPS with the service level at Chez Gagné's discretion or by upgrading to International Priority shipping. We provide a customs declaration number, but transit times and delivery vary by country. Please note that import duties and VAT charges can apply for deliveries outside of the United States and are not included in your order’s total. Chez Gagné assumes no responsibility for any import duties/customs charges. We will not reship or refund orders, including shipping fees, in the event that they are refused or returned. International sales are final.

*Please note all prices on product listings are in USD.

 

Returns

We want you to love your Chez Gagné goods. If, for any reason, you are not satisfied with your purchase after receiving it, contact Customer Service (818.452.9900) no later than 14 days following the receipt of your order to request a Return Merchandise Authorization number (RMA).

There are no refunds after 14 days. Returned product must be in original, unused condition. We do not accept Chez Gagné merchandise that has been soiled or damaged. Upon receipt and inspection of return, we will refund the purchase price.

Shipping fees are non-refundable. Return shipping and any subsequent damages from return shipping are the responsibility of the purchaser. A 15% restocking fee may apply. No CODs. A refusal or cancellation of shipment is billable for return and original shipping costs, as well as a 15% restocking fee.

Products sold as a set must be returned as a complete set.

Chez Gagné cannot accept merchandise purchased through a distributor/retailer/vendor or their returns. Please contact the distributor/retailer/vendor directly. Chez Gagné sale and markdown products are non-refundable. Samples and gift cards cannot be returned for a refund.

For questions, please contact Chez Gagné Customer Service Monday-Friday 9 am to 4pm PST or email us at orders@chezgagne.com. All terms and conditions subject to change without notice.

 

International

All international packages are shipped via UPS, DHL or USPS with the service level at

Chez Gagné's discretion or by upgrading to International Priority shipping. We provide a

customs declaration number, but transit times and delivery vary dramatically by

country. Please note that import duties and VAT charges can apply for deliveries

outside of the United States and are not included in your order’s total. Chez Gagné

assumes no responsibility for any import duties/customs charges. We will not reship or refund orders, including shipping fees, in the event that they are refused or returned.

International sales are final.

 

*Please note all prices on product listings are in USD.