Shipping + Claims

Orders ship from North Hollywood, CA within 2-3 business days. This time may increase to 5-7 business days during Gift Show season.

All U.S. orders are shipped via USPS or UPS Ground at Chez Gagné's discretion. Chez Gagné is not responsible for package deliveries affected by an invalid or old address provided by the customer, natural occurrences, air and ground transportation delays or strikes, customs, or transfers from our U.S. carrier to the local carrier in the destination country.

Shipping Charges

Shipping charges are calculated at the time of shipment based on the size and weight of the packages, and the ship to address provided. 

Order Status

You will receive a shipping confirmation email with a tracking number once your order ships. The tracking number for orders within the U.S. will include an estimated delivery day. 

Damage Claims or Missing items

If you're missing items or shipments or if you have any concerns about the products you received, contact us within 7 days of the delivery date. 

Damages: Photos are required for all damaged goods claims. Photos of damaged items and the shipping box are required in order to receive a credit or replacements. 

Refused packages will be charged full shipping, handling and any other charges incurred. 

We do not accept returns of unsold seasonal merchandise.

International Orders

All international packages are shipped via UPS or USPS with the service level at Chez Gagné's discretion or by upgrading to International Priority shipping. We provide a customs declaration number, but transit times and delivery vary by country. Please note that import duties and VAT charges can apply for deliveries outside of the United States and are not included in your order’s total. Chez Gagné assumes no responsibility for any import duties/customs charges. We will not reship or refund orders, including shipping fees, in the event that they are refused or returned. International sales are final.

*Please note all prices on product listings are in USD.

 

For questions, please contact Chez Gagné Customer Service Monday-Friday 9 am to 4pm PST or email us at wholesale@chezgagne.com. All terms and conditions subject to change without notice.