Chez Gagné Wholesale Privacy Policy

Last Updated: September 5, 2025

Chez Gagné LLC (“Chez Gagné,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you browse the wholesale site, place wholesale orders, or interact with our team.

We update this policy at least once every 12 months. Please check back occasionally to stay informed.

SCOPE OF THIS POLICY

This updated policy applies to all personal information collected via:

  • The Chez Gagné wholesale website and related pages
  • Wholesale orders and account registration
  • Communications via email, phone, and messaging with our reps
  • Marketing and catalogs managed through Klaviyo, Mailchimp, Faire, or MarketTime

This policy aligns with:

CPRA/CCPA (California), GDPR (for EU/UK), CIPA, CalOPPA, and California Shine the Light Law.

TYPES OF INFORMATION COLLECTED

We collect the following:

  • Identifiers: Business name, contact person, shipping/billing address, phone, email
  • Transaction Details: Wholesale order history, payment method, tax info
  • Communications: Emails, order notes, rep interactions
  • Device Data: IP address, browser, cookies, device ID
  • Usage Behavior: Page visits, browsing patterns, product interest
  • We do not collect sensitive personal info (e.g., ethnicity, biometrics, geolocation).

HOW WE COLLECT DATA

Data is obtained through:

  • Direct input during account setup, ordering, or messaging
  • Automated tools, such as cookies and Google Analytics
  • Third-party platforms including Shopify, Faire, MarketTime
  • Marketing tools like Klaviyo and Mailchimp

USE OF YOUR DATA

We use your information to:

  • Process wholesale transactions and fulfill orders
  • Communicate with you and provide customer service
  • Share catalogs, new product info, and wholesale-only promotions
  • Prevent fraud and ensure compliance
  • Analyze usage patterns to improve services and target outreach
  • Meet legal/business obligations

DATA SHARING

We may share data with:

  • E-commerce platforms: Shopify, Faire, MarketTime
  • Shipping/fulfillment partners: ShipStation, Amazon FBA/FBM
  • Accounting systems: QuickBooks
  • Marketing providers: Klaviyo, Mailchimp, Google Analytics

We do not sell or share your data for ad targeting or monetary purposes.

COOKIES & TRACKING

We use cookies to operate the site and understand usage:

  • Essential cookies for site functionality
  • Analytics cookies for browsing behavior
  • No marketing/retargeting cookies currently active

You can manage preferences via the Consentmo-powered banner or through browser and device settings.

DATA RETENTION

We keep your data:

  • As long as needed for order fulfillment, analytics, or legal compliance
  • With scheduled secure deletion or anonymization once no longer required

YOUR PRIVACY RIGHTS

California (CPRA/CCPA):

  • Access, delete, correct your info
  • Opt out of data “sale” or sharing (even if we don’t do it)
  • Rights are non-discriminatory

EU/UK (GDPR):

  • Access, correct, delete or restrict your data
  • Withdraw consent and data portability
  • Lodge complaints with your supervisory authority

To act on these rights, email:

You may also unsubscribe from marketing emails anytime.

CHILDREN'S PRIVACY

This site is not directed at individuals under 16, and we do not intentionally collect their information.

SECURITY MEASURES

We employ standard safeguards like SSL, encryption, and secure server practices to protect your data. While we take precautions, no system is 100% secure.

INTERNATIONAL DATA TRANSFERS

If you’re outside the U.S., note that data is processed in the U.S. We ensure international transfers use appropriate safeguards (e.g., Standard Contractual Clauses).

SHINE THE LIGHT RIGHTS

California residents may request disclosure of third-party marketing-sharing. Send your request to hello@chezgagne.com with “Shine the Light Request” in the subject line.

CONTACT INFO

For any inquiries about privacy or data:

Wholesale Questions: wholesale@chezgagne.com

Phone:(818) 452-9900

Address:

Chez Gagné LLC

13212 Saticoy Street

North Hollywood, CA 91605